PRIVACY POLICY

Introduction and Scope

Genesis Projects respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in connection with our website, services, and dealings with you, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy applies to all personal information collected about:

• Visitors to our website;
• Clients, prospective clients and business contacts;
• Individuals who communicate with us (including via forms, email, phone, or in person);
• Job applicants and contractors.

What Information We Collect

We may collect personal information that you provide directly to us when you:
• Complete a contact or enquiry form;
• Request a quote, consultation, or service;
• Email or speak to us directly;
• Engage us to provide design, construction or related services.

This may include (where relevant):
• Contact details: name, email address, phone number, company name and address;
• Project information: project requirements, site details, budget, timeline and related specifications;
• Business and professional details: ABN/ACN, role, service history.
We also automatically collect technical data from website visitors, such as IP addresses and browsing activity for analytics purposes.

How We Collect Information

Personal information may be collected:
• Directly from you when you interact with our website or communications;
• From third‑party services (e.g., analytics platforms);
• From publicly available sources;
• From our business partners as permitted by law.

How We Use Your Information

Your personal information may be used to:
• Respond to enquiries and provide services or quotes;
• Administer and manage your account or project;
• Communicate with you regarding updates or appointments;
• Improve our services, marketing and website functionality;
• Comply with legal and regulatory obligations.

We will not sell or rent your personal information to third parties.

Disclosure of Personal Information

We may disclose personal information:
• To service providers and contractors to support delivery of our services;
• Where required or authorised by law (e.g., legal requests);
• To our professional advisers (e.g., accountants, lawyers);
• To government agencies when necessary to comply with legal obligations.

We take reasonable steps to ensure that third parties we share information with are bound by privacy obligations.

Cookies & Website Tracking

We may use cookies and similar technologies to enhance user experience, analyse website usage, and personalise content. You can manage cookies through your browser settings, though disabling cookies may affect functionality.

Data Storage & Security

We implement appropriate technical and organisational measures to protect personal information from misuse, loss, unauthorised access or disclosure. Information may be stored securely with third‑party service providers.

Access, Correction & Data Requests

You may request access to the personal information we hold about you, or ask us to correct any inaccuracies. To make a request, contact us using the details in Section 12. We may require proof of identity and will respond within a reasonable timeframe in line with the Privacy Act.

International Transfers

Where reasonably necessary (for example, use of offshore cloud service providers), your personal information may be transferred outside Australia. We will ensure privacy protections are maintained in accordance with applicable laws.

Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal requirements, or as otherwise permitted by law.

Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a revised “Effective Date”.

Contact Us

If you have questions, wish to access your personal information, or make a complaint about how we handle it, please contact:
Email: [email protected]
Phone: 0422064744